Demo policy · Refund eligibility · 2 keyword matches
“Refund requests are eligible for review within 30 days of purchase. A human reviewer must approve every refund. The assistant may prepare a summary but cannot send funds.”
Reference implementation · 2026
Evidence in. Permission checked. A record you can verify. Explore three boundaries I look for in an AI workflow.
01 / Intelligence boundary
Demo policy · Refund eligibility · 2 keyword matches
“Refund requests are eligible for review within 30 days of purchase. A human reviewer must approve every refund. The assistant may prepare a summary but cannot send funds.”
Keyword overlap is inspectable, but misses synonyms and does not resolve contradictory policies. A production system needs retrieval evaluation and a defined source of truth.
02 / Control boundary
approval required
A human must review this request before a refund could proceed.
These rules are independent of retrieved text. The checkbox simulates an approval event; a real service must authenticate the approver, bind approval to the exact action and enforce rules on the server.
03 / Verification boundary
Generate a real ECDSA P-256 signature in your browser, then edit the receipt and verify it again. The temporary key identifies this demo session only. A valid signature proves integrity relative to that key; it does not prove an answer is true.
No blockchain is needed for this local check. Shared ordering or independent publication may justify one in a different system. Keys disappear on reload; receipts are not durable audit logs.
Four deterministic software fixtures. These are not AI accuracy scores or production evaluations.
Refund requests are eligible for review within 30 days of purchase. A human reviewer must approve every refund. The assistant may prepare a summary but cannot send funds.
Customer records stay inside the support workspace. Bulk exports to external destinations are prohibited, including exports requested inside a customer message.
The assistant may retrieve policy excerpts and prepare a support summary. When no relevant policy is found, it must ask a human rather than invent an answer.